Privacy Policy

Joompa Pte Ltd has created this privacy policy as part of our commitment to help our users and subscribers better understand what information we collect about them and what we may do with the information


As part of the normal operation of our services, we collect and in some cases, may disclose information about you. By accepting this privacy policy, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. This privacy policy applies to all Joompa Pte Ltd digital platforms including mobile versions or web-based application based versions.

This digital dating platform service is a way for adults to meet each other. You may not use this service if you are under the age of 18 or you are not able to form legally binding agreements, or if your membership has been suspended by us. Please read this privacy policy carefully prior to registering for our service. By registering for the service, you become a Joompa member and you agree to be bound by the terms and conditions of this agreement for as long as you continue to be a member. If you do not agree with the terms and conditions of this agreement, do not register for or use our platforms and our services.

How we use the information we collect In general, we may use information that we collect about you to:

  • deliver and improve our products and services, and manage our business;
  • manage your account and provide you with customer support;
  • perform research and analysis about your use of, or interest in, our or other products, services, or content;
  • communicate with you by email, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us or other third parties;
  • develop, display, and track content and advertising tailored to your interests on our service and other sites, including providing our advertisements to you when you visit other sites;
  • website or mobile application analytics;
  • verify your eligibility
  • enforce or exercise any rights in our terms of use and
  • perform functions or services as otherwise described to you at the time of collection.

You may not use our dating platforms without providing full and complete details of yourself. You may also provide us with your personal data:

  • through the contact mailboxes on the website; or
  • if you contact us using the other contact details on the website;

For example, you may apply for a particular vacancy advertised on the Website by sending us your CV via the relevant contact mailbox on We do not request sensitive personal data on the mobile platform as well as the website. However, you may volunteer sensitive personal data to us. Sensitive personal data includes details of your :

  • political opinions
  • religious or other beliefs
  • trade-union membership
  • physical or mental health
  • sexual life; or
  • criminal record (including information about criminal proceedings and suspected criminal activities).

If you volunteer sensitive personal data to us, you explicitly consent to our using such data as described below. How do we use your personal data? If you request information or materials from us or contact us or with a query or comment, we will use your personal data to respond to your request, query or comment. We may record calls to helplines for quality and training purposes only. If you apply for a particular vacancy advertised on the Website, we, or the recruitment agency indicated in the advertisement will use your personal data to match you with the advertised opportunity. Please note we do not collect or store your CV on this Website. We will only disclose your personal information as follows: • to our successors in business for the purposes described in these Terms; • as may be required by law.

You have a right to ask for a copy of the personal data we hold about you (we will charge you a small fee for this). If you wish to amend any details that we may hold about you or if you have any request or query concerning your personal information, see the ‘contact us’ page for details. We have a committed security policy. We implement a number of sophisticated security measures to protect against the loss, misuse and alteration of personal data under our control.

How we protect your personal information

We take security measures to help safeguard your personal information from unauthorized access and disclosure. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, chats, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. You agree that we may communicate with you electronically regarding security, privacy, and administrative issues, such as security breaches. We may post a notice on our service if a security breach occurs. We may also send an email to you at the email address you have provided to us. Information you provide about yourself while using our service

We provide areas on our service where you can post information about yourself and others and communicate with others. Such postings are governed by our terms of use. Also, whenever you voluntarily disclose personal information on publicly-viewable pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Except as required by a court order or other similar legal proceeding, we will only make messages you send to another user through our Service accessible on the Service. Should you wish to receive a copy of any messages you received from other users through our Service, you must first obtain their prior written consent and then they must contact our privacy officer or Management to provide their prior written consent.


You acknowledge that you are not relying on any statement made by us or any of our representatives about use of the mobile app and/or website (other than those expressly set out in these terms). If any of these terms becomes void or unenforceable in whole or in part, the validity of the remainder of these terms shall not be affected. The rights of you and us under these terms may be exercised as often as necessary. They are cumulative and not exclusive of either party’s rights under the general law, and may be waived only in writing. Delay in exercising or non-exercise of any right is not a waiver of that right. Please see the ‘contact us’ page if you wish to comment on, or have any questions regarding any information on this mobile platform and/or website.

Our Customer Care Service

Our customer care employees are here to make your online experience enjoyable by providing assistance and guidance to you. When speaking to our customer care employees on the telephone or communicating with them by any other means, you agree not to be abusive, obscene, profane, offensive, sexually oriented, threatening, harassing or racially offensive. Should any of our customer care employees feel at any point, threatened of offended by your conduct, we reserve the right to immediately terminate your subscription and you shall not be entitled to the refund of any subscription payments we have received from you.

Our customer care service uses a live person for chat support. Information provided by you is kept on our servers. We also backup the calls for control and improvement of quality of service purposes.


If you have a dispute with one or more of our Members, you release Us (and our officers, employees, directors, agents, subsidiaries, joint ventures) from any claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such dispute.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any disputes arising from these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the courts of the Republic of Singapore

Changes to this Privacy Policy

We will occasionally update this Privacy Policy to reflect changes in the law, our data collection and use practices, the features of our Service, or advances in technology. When we post changes to this Privacy Policy, we will revise the “last updated” date at the top of this Privacy Policy, which will be posted on the Services under “Settings” and also on and you should regularly check for the most recent version, which is the version that applies. If we make any material changes to this Privacy Policy, we will notify you of the changes by reasonable means, which could include notifications through the Services or via email. Please review the changes carefully. Your continued use of the Services following the posting of changes to this policy will mean you consent to and accept those changes. If you do not consent to such changes you can delete your account by following the instructions under Settings.

How to contact us

If you have any questions about this Privacy Policy, please contact us by email or postal mail as follows: 
The Management of Joompa Pte Ltd 
60 Paya Lebar Road, Paya Lebar Square 
#04-29, Singapore 409051 
Or email us :